| TABLE
OF CONTENTS |
| A. |
WHY
BUY FROM STARLIGHT BBQ? |
 |
| B. |
DO
YOU STOCK NATURAL GAS BBQ'S? |
 |
| C. |
WHY
BUY A CERTIFIED & APPROVED
BBQ? |
 |
| D. |
WHERE
ARE YOU LOCATED? |
 |
| E. |
HOW
DO WE CONTACT YOU? |
 |
| F. |
WHO
DO WE ASK FOR? |
 |
| G. |
WHY
SHOULD WE BUY REPLACEMENT PARTS
FROM STARLIGHT? |
 |
| H. |
HOW LONG DOES IT TAKE TO RECEIVE LOCAL
DELIVERY FROM STARLIGHT? |
 |
| I. |
HOW
DOES STARLIGHT HANDLE FACTORY WARRANTEES? |
 |
| J. |
HOW
DOES STARLIGHT HANDLE REPAIRS? |
 |
| K. |
HOW
LONG DOES IT TAKE TO RECEIVE DELIVERY
ON BBQ ISLANDS? |
 |
| L. |
ARE
ELECTRIC PRODUCTS SERVICED
BY STARLIGHT? |
 |
| M. |
DOES
STARLIGHT SERVICE GAS LAMPS? |
 |
| N. |
DOES
STARLIGHT STOCK GAS MANTLES &
LAMP GLASS? |
 |
| O. |
DOES
STARLIGHT SELL ELECTIC BBQ LAMPS? |
 |
| P. |
DOES STARLIGHT SELL LP
TANKS? |
 |
| Q. |
WHY
BUY AMERICAN MADE PRODUCTS? |
 |
| R. |
IS
CAST IRON A RELIABLE SURFACE
TO COOK ON? |
 |
| S. |
IS NATURAL GAS SUPERIOR
TO LP GAS? |
 |
| T. |
CAN
I CONVERT MY LP UNIT TO NATURAL GAS USE? |
 |
| U. |
I
WOULD LIKE TO DO A "DO IT YOURSELF
PROJECT". CAN I LOOK TO STARLIGHT FOR ASSISTANCE? |
 |
| V. |
DOES
STARLIGHT AVE A COMMERCIAL AND WHOLESALE
DIVISION? |
 |
| W. |
DO
YOU CONSIDER OR MEET ANY WRITTEN
QUOTES? |
 |
|
A.

|
?: WHY
BUY FROM STARLIGHT BBQ? |
|
ANSWER:

- Over
40 years in business in Phoenix
- Family
Owned
- Full
Service Company:
- Product
set up
- Delivery
& Installation & Repairs
- Manufacturer
Repair Station
- Unbeatable
Prices & Product Availability
- Friendly
Service
- Integrity
- Over
92 years of combined gas industry experience
- Unparalleled
knowledge
- We
strive to be the ultimate & consummate professionals
- Members
of:
- B/B/B
- Weber
5 Star Dealer
- Participating
Gas Dealer w/ Southwest Gas
- Specialize
in American Make
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TO TOP  |
B.

|
?: DO YOU STOCK
NATURAL GAS BBQ'S? |
|
ANSWER:

Yes! The southwest's largest selection of natural gas units
are available on portable cart modules, patio bases for island
installation, permanent post (in ground) Models & A huge
assortment of built in BBQ's. These are available in stainless
steel and/or black porcelain construction. We also stock the
most complete selection of premier outdoor portable kitchens
(VIKINGS, DACOR, DYNASTY). Everything in our inventory is
also available in L.P.Gas.
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TO TOP  |
C.

|
?: WHY BUY A
CERTIFIED & APPROVED
BBQ? |
|
ANSWER:

Would you purchase an electric appliance without a UL. certification?
You should be concerned about safety, durability, longevity,
and Insurability. We know you would not acquire a non-certified
electrical product & the same reasons are valid for a
gas appliance. Uncertified products usually are from sources,
vague or unknown, without service techs, parts availability,
and most importantly in its questionable safety and empty
warrantees. If a fire occurs, and you suffer structural damage,
you are on your own.
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D.

|
?: WHERE ARE
YOU LOCATED? |
|
ANSWER:

Our sales showrooms are found at:
8831
& 8833 N. Central Ave.
Our
parts department is at 8833 N. Central Ave. Our showroom &
parts department occupy over 3000 square feet. One and a half
blocks south of Dunlop on the of Central Ave.
view
map >>
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TO TOP  |
E.

|
?: HOW DO WE
CONTACT YOU? |
|
ANSWER:

| PHONES: |
| (602)
266-0482 |
PARTS
& SALES |
| (602)
870-8469 |
DEL.
& REPAIR SERVICE |
| (602)
870-8467 |
WH.HOUSE
& OUTLET |
| FAX: |
| (602)
870-8470 |
|
BACK
TO TOP  |
F.

|
|
ANSWER:

- SALES,
PRODUCTS & PARTS
- DELIVERY
& ACCOUNTING
- WHEREHOUSE
- ADMINISTRATION
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TO TOP  |
G.

|
?: WHY SHOULD
WE BUY REPLACEMENT PARTS
FROM STARLIGHT? |
|
ANSWER:

We specialize in stocking genuine factory parts, manufactured
to stringent specifications by the original manufacturer.
When you use factory parts your warrantees remain valid. Superior
parts produce longer usable life while providing exemplary
performance& results.
When factory parts are no longer available we have sources
that supply us with, equal to or better quality components.
Those suppliers pride themselves on superior quality and durability
and they are domestic American Companies run by American families.
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TO TOP  |
H.

|
?: HOW LONG DOES
IT TAKE TO RECEIVE LOCAL DELIVERY
FROM STARLIGHT? |
|
ANSWER:

Over 95% of our products are in stock in our Phoenix warehouse
and can be delivered, if our schedule permits, that same day.
If our schedule is full, you will have your selection by the
next day. Also, you can pickup products Monday through Saturday
9:30 AM to 5:00 PM.
SPECIAL
ORDER:
If in factory inventory, usually take 6 to 10 days.
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TO TOP  |
I.

|
?: HOW DOES STARLIGHT
HANDLE FACTORY WARRANTEES? |
|
ANSWER:

If you purchased your unit from us we honor all factory warrantees.
Some factories cover trip charges, labor & parts etc.
and some are prorated. If you paid us to set up deliver and
hook up your unit, we will cover these items plus repair labor
to your unit, at no charge, for 1 year.
This
is in addition to all written factory something. This applies
to the original purchaser only.
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TO TOP  |
J.

|
?: HOW DOES STARLIGHT
HANDLE REPAIRS? |
|
ANSWER:

We can come to you and we will charge a trip fee, a repair
labor fee, and charge you for any parts required.
If
you bring the unit to us we will charge you a shop labor fee
(1/2 of field labor) and any parts that are required. You
will save the trip charge also.
All
repair & part fees are collected on completion of the
job!
Trip
fees, all labor charges, tank fills, freight charges, and
delivery charges. are non-refundable.
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TO TOP  |
K.

|
?: HOW LONG DOES
IT TAKE TO RECEIVE DELIVERY
ON BBQ ISLANDS? |
|
ANSWER:

- AVALON
GROUP
approximately 5 working days
sometimes in warehouse inventory - same day availability.
- BALBOA
GROUP
approximately 10-12 working days
- CATALINA
GROUP
approximately 15 working days
Quality
takes time to incorporate into a structure and it reflects
in it's integrity.
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TO TOP  |
L.

|
?: ARE ELECTRIC
PRODUCTS SERVICED BY STARLIGHT? |
|
ANSWER:

Most electrical manufacturers have contract service companies
that specialize in repairs for each manufacturer. Look in
the yellow pages under Small Appliance Repairs.
BACK
TO TOP  |
M.

|
?: DOES STARLIGHT
SERVICE GAS LAMPS? |
|
ANSWER:

Yes. Parts, posts, and more. We also have a large selection
of new lamps in inventory
BACK
TO TOP  |
N.

|
?: DOES STARLIGHT
STOCK GAS MANTLES & LAMP GLASS? |
|
ANSWER:

Yes! Gas lamp burners and valves are also in stock
BACK
TO TOP  |
O.

|
?: DOES STARLIGHT
SELL ELECTIC BBQ LAMPS? |
|
ANSWER:

Yes! Only the finest! (in stock)
Check
our prices! No one else comes close to our price!
BACK
TO TOP 
|
P.

|
?: DOES STARLIGHT
SELL LP TANKS? |
|
ANSWER:

Yes! From 14 lbs. to 400+ lbs. tank
(vertical & horizontal)
Manchester tanks - Builder
BACK
TO TOP  |
Q.

|
?: WHY BUY AMERICAN
MADE PRODUCTS? |
|
ANSWER:

Simply stated, when it comes to BBQ's, nothing comes close
to an American product. Parts availability, structural integrity,
metallurgical uniformality, longevity and legal accountability
are just a few of the reasons one should consider American
manufactured goods.
Look
around and see how many professional hotels, restaurants and
homes are equipped with non-domestic equipment. The answer
is - none to our knowledge.
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TO TOP  |
R.

|
?: IS CAST
IRON A RELIABLE SURFACE TO COOK ON? |
|
ANSWER:

Not really! Cast iron requires constant maintenance to prevent
rusting even in a dry climate. If you scour cast iron with
an abrasive, you are removing its cooking surface. Food will
stick to it. Cast Iron is used on most imported units because
of its cost. All units and parts originating in the Pacific
rim countries usually contain cast iron components. The biggest
problem with cast iron, however, is metallurgical inconsistency.
Cast Iron is supplied to Pacific Rim companies from so many
small Pacific sources that no one can vouch for its integrity.
Sand casting faults and...makes raw cast iron a non-ideal
choice.
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TO TOP  |
S.

|
?: IS NATURAL
GAS SUPERIOR TO LP GAS? |
|
ANSWER:

Not really! Their specific gravity and density is different
and the BTU content differs, but manufactures compensate for
these differences when making a product. The end result is
negligible. The main considerations are, natural gas is slightly
less expensive than LP and natural gas is a constant source
fuel which precludes the necessity of hauling empty tanks
to be filled and returning with a full tank weighing over
40 lbs and keeping same in an upright position. If you have
natural gas, use it as your first choice. It will simplify
you BBQ routine greatly.
BACK
TO TOP  |
T.

|
?: CAN
I CONVERT MY LP UNIT TO NATURAL GAS USE? |
|
ANSWER:

Yes and no! Inexpensive units sold by mass merchandisers are
usually not convertable. A unit must contain valves that are
universal by design so they can be converted. Generally inexpensive
grills can be used only as they come from the factory. Older
BBQ's such as CHARMGLOW, ARKLA, EL PATIO, BROILMASTER, and
FALCON, just to name a few, are convertable!
The
more expensive units produced in the USA today can be converted
by a qualified tech who has the factory parts required, the
knowledge to recalibrate the valve, and the training to convert
the valves safely.
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TO TOP  |
U.

|
?: I WOULD LIKE
TO DO A "DO IT YOURSELF PROJECT".
CAN I LOOK TO STARLIGHT FOR ASSISTANCE? |
|
ANSWER:

You bet! We have the products, parts, sub-components, and
knowledge to do such. Our people are more than happy to help
you in any capacity. Our people are all techs, cook's, and
are product & people oriented. Let us help you with as
little or as much as you need.
BACK
TO TOP  |
V.

|
?:DOES STARLIGHT
AVE A COMMERCIAL AND WHOLESALE
DIVISION? |
|
ANSWER:

Yes! We sell commercial and custom builders, sub-contractors,
structural and remodeling, landscape architects, landscape
companies, apartment and commercial management groups, civil
and structural engineering companies and manufacturing groups.
BACK
TO TOP  |
W.

|
?: DO YOU CONSIDER
OR MEET ANY WRITTEN QUOTES? |
|
ANSWER:

We will consider, beat or meet legitimatewritten quotes
or bids issued by any brick and mortar domestic company.
At our discretion, at any time and for any reason, we reserve
the right to decline the sale of any product or service to
anyone.
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